Farm To Porch Policies
Customer Disclaimer
Vendors remain responsible for their own products, including product quality, production, ingredients, allergens, labeling, packaging, weights and measures, representations, certifications, storage, handling, food safety, recalls, and legal compliance. Using the service Farm-to-Porch Co. is an invite-only marketplace. By using it, you agree to provide accurate information, keep your account credentials secure, and use the service lawfully and respectfully. Accounts are personal and may not be shared. Acceptable use and account termination Do not misuse the platform, attempt to disrupt it, or use it to harm others. We may suspend or terminate accounts that violate these terms or the spirit of the community, at our discretion.
Privacy Addendum
Information may be retained for as long as reasonably necessary to provide platform services, maintain business and transaction records, administer accounts, resolve disputes, enforce agreements, satisfy accounting or tax requirements, prevent fraud, comply with legal obligations, and protect legitimate business interests. Information may nevertheless be disclosed as described in this Privacy Policy, including to facilitate marketplace transactions, operate the platform, use service providers, complete business transactions, or comply with legal requirements. We do NOT sell any private information to 3rd parties.
Refund & Delivery Policy
Refunds & Product Problems We want customers to receive the products they ordered in acceptable condition. If an item is missing, incorrect, damaged, spoiled at the time of delivery or pickup, or otherwise materially different from what was ordered, please contact Farm To Porch as soon as reasonably possible, preferably within 24 hours of receiving your order. Please include your order number, the affected item, a description of the problem, and, when reasonably possible, a photograph showing the issue. After reviewing the circumstances, Farm To Porch may provide an appropriate resolution such as: replacement of the affected product when reasonably available; substitution with customer approval; account credit; or refund of the affected product. Refunds are ordinarily limited to the affected item or charge rather than the entire order unless the circumstances reasonably warrant otherwise. Refunds issued to the original payment method may take additional time to appear depending upon the customer's financial institution or payment provider. Nothing in this policy limits rights or remedies available to a customer under applicable law. Change of Mind & Personal Preference Because many Farm To Porch products are food, perishable goods, locally produced items, or products specifically allocated based upon weekly orders, we generally cannot accept returns or provide refunds solely because a customer changes their mind, no longer wants an item, or does not personally prefer its taste, texture, appearance, size, or other characteristic when the product was accurately represented and delivered in acceptable condition. Natural and locally produced products may vary in size, shape, color, appearance, or other characteristics. This does not affect refunds for products that are damaged, spoiled, incorrect, missing, materially misrepresented, or otherwise subject to rights provided by applicable law. Customer Pickup Customers selecting a pickup location are responsible for retrieving their order during the pickup date and time communicated through the marketplace. Orders not collected during the scheduled pickup period may contain perishable products that cannot safely be stored indefinitely. Farm To Porch will make reasonable efforts to address missed pickups, but refunds are not guaranteed when a customer fails to retrieve an available order during the communicated pickup period. Severe Weather & Delivery Delays Farm To Porch may delay, modify, or reschedule deliveries or pickups when weather, unsafe road conditions, emergencies, Vendor disruptions, or other circumstances make normal fulfillment unsafe or impractical. Customer and Driver safety takes priority over scheduled delivery times. When a material schedule change occurs, Farm To Porch will make reasonable efforts to notify affected customers using the contact information associated with their accounts. A reasonable delivery delay does not automatically entitle a customer to a refund when the order can still be safely fulfilled.